Warranty for Electrolux washing machines

Before purchasing equipment, you should not only get acquainted with the reviews and characteristics of the product, but also find out what kind of warranty the manufacturer offers. If the warranty card has a store seal and you still have the receipt, then the warranty for the Electrolux washing machine will be one year from the date the product is delivered to the consumer. Otherwise, the warranty period is calculated from the date of issue.

When is the warranty valid?

The manufacturer is obliged to eliminate defects of the product discovered during the year of operation. However, this rule does not apply if the malfunction arose due to poor quality transportation, actions of third parties, or force majeure circumstances.

Therefore, when purchasing, carefully check the product and express any complaints you have in the store. To install a washing machine, it is better to call a specialist, since equipment breakdown due to improper installation is not covered by warranty.

Defects fixed free of charge

Warranty repairs are carried out free of charge, regardless of where they are carried out (in a workshop or at home). To carry out repair work, free access to equipment must be provided. The average service life of Electrolux products is ten years. After this period, the company is not responsible for the quality and safety of its products.

Important! Washing machines with inverter motors manufactured after April 2013 are covered by a ten-year warranty.

The warranty on removable elements (grids, trays) is 3 months. It does not work at all on quickly worn out components (lamps, filters, etc.).After replacing a part, the specified periods do not increase and are counted, as before, from the date of purchase.

Why did they refuse?

Unfortunately, you cannot always count on free troubleshooting. Cases not subject to warranty are described in the warranty card or in the accompanying appendix. For example, damage to a washing machine during installation: connecting to hot water rather than cold. Other situations in which warranty repairs are not possible:

• connection to an electrical network that does not meet GOST 13109-97;
• product failure as a result of a natural disaster;
• intentional mechanical impact;
• glass ceramics broken during transportation.

Such cases also include improper operation in places of high humidity, which is easy to understand by traces of corrosion. This also includes damage caused by exposure to insects and animals (cockroaches, rats, etc.). You will definitely be refused if the previous repair was carried out by an unauthorized service center.

Looking for a service center

The address of the service center is usually provided by the seller. The necessary information is also available on the Electrolux website (menu section > “Support” > “Warranty”). Here you will find the address of the nearest center where you can perform warranty repairs. The only negative: the list of SPs does not indicate the city: you only see a link to a map, street and phone number, which makes the search somewhat difficult.

Here you can register your washing machine - this will facilitate communication with technical support. You can download the instructions for your model and select original components. If you have any questions, please call the free Electrolux hotline 8 (800) 200-35-89.

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