Warranty repair of LG washing machines

Despite the fact that machines from the South Korean manufacturer are considered very reliable, warranty repairs of LG washing machines are not uncommon. When the equipment fails through no fault of yours, you need to contact a service center. If the examination reveals a manufacturing defect, the device will be repaired or replaced free of charge. Let's figure out in what cases you can count on repairs under warranty. We'll tell you how long it lasts, what period of free service the brand provides for its washing machines.

Contact the service department

Many people do not know how long the warranty on equipment lasts, or where to contact if a breakdown is detected. Therefore, they repair the unit themselves, spending their own savings on repairs. Users who are more knowledgeable in this matter always contact an authorized service center, defending their right to free service.

How can I notify the manufacturer that a recently purchased washing machine is not functioning correctly? This can be done in several ways.

• Contact LG support. You can call brand representatives at 8 (800) 200-76-76. Those living in Moscow and Moscow Region can use the phone number 8 (499) 677-76-76.
• Submit an application through the ElG website. To do this, go to the “Support” tab and click “Repair Request”.

In the warranty repair application, you must indicate the model, serial number of the washing machine, type of failure and contact information for feedback.

After receiving the application, a brand representative will contact you by phone to clarify the details of the breakdown.Next, we discuss the time at which the technician will come to assess the condition of the automatic machine. If the problem is truly “factory”, the equipment will be taken away for examination and repair.

You can also track the progress of repairs on the LG website. All information is displayed in your personal account. If you have any questions, you can always call the support service at the indicated phone numbers and clarify the information you are interested in.

Basic and additional obligations of LG

How long can the owner of the equipment expect free repairs? The LG company offers customers a two-year warranty on washing equipment. This period consists of the traditional 12 months and an additional year of commitment.

Repair under warranty will be possible only if the owner of the equipment complies with certain rules.

When can you expect free repairs? Only if the owner complies with the rules for operation, transportation and storage of equipment. If during the examination it turns out that the breakdown was caused by the user, you will have to pay to repair the automatic machine.

Warranty limits

Having received the warranty card, it is better to immediately familiarize yourself with the information contained in it. It should be taken into account that the manufacturer will repair the machine free of charge only when the breakdown occurs due to a manufacturing defect. The buyer has the right to contact the service center if the washing machine is leaking, does not spin clothes well, makes a lot of noise, does not wash the powder out of the tray, etc.

You should be prepared that before repairing your washing machine for free, the service center specialists will definitely carry out diagnostics.If during the examination a manufacturing defect is revealed, the broken units and components will be replaced free of charge. Having established that the malfunction occurred due to the user’s fault, the machine will be returned to the owner.

The ElG company provides an additional guarantee for the motor and control module. Most often, it is in these units that a manufacturing defect is discovered. If these parts break within two years after purchasing the equipment, warranty repairs are rarely denied.

Cases of refusal of warranty repairs

A warranty is a direct obligation of the manufacturer of household appliances to eliminate manufacturing defects free of charge by repairing the equipment or completely replacing the device. To count on this opportunity, it is important to comply with the conditions specified in the warranty card. For example, a washing machine must be installed by a qualified specialist who is certified to perform this type of work.

If you connect your LG machine to communications yourself, you should not count on repairs under warranty. The manufacturer is not responsible for your actions, and in the future may attribute any failure to improper installation of the equipment. The company vouches for the work of its certified craftsmen, and therefore obliges buyers to install washing machines with the assistance of specialists. Otherwise, the guarantee will expire.

The buyer will lose rights to warranty service if:

• the automatic machine was connected to the outlet via an extension cord;
• items that were not intended for automatic washing were spinning in the drum;
• the owner was dismantling the machine body, trying to repair the device;
• the washing machine deteriorated due to force majeure (flooding of the room where it was installed, fire, etc.);
• the car was used by the owner to carry out business activities;
• before the first start, the transport bolts were not removed from the washing machine;
• The warranty card was filled out with errors.

In Russia, the warranty applies exclusively to LG washing machines imported into the country through official channels. Each machine must have a certificate of conformity. Therefore, before purchasing, be sure to check the accompanying documents so as not to purchase an unlicensed device.

All official ElG washing machines are equipped with the EAC or PCT conformity mark.

The manufacturer has the right to refuse free repairs if the nameplate indicating the model and serial number of the washing equipment is damaged. Therefore, it is important to monitor the condition of the marking and not violate its integrity.

If you are sure that the warranty covers the identified malfunction, you must contact an LG service center as soon as possible. Be prepared to present the specialists with a warranty card and a receipt for purchasing the machine. If there are no documents, company representatives can safely refuse free service.

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