Door error in washing machines

Door is one of the most eloquent errors in the washing machine of Samsung, Indesit, Ariston, Atlant and others. When the washing machine writes “door” on the display, people more or less familiar with the English language understand that door means door and there are some problems with the hatch. But not everyone can guess what these problems are. In this publication we will look in detail at what this error means on a washing machine of a particular brand; we hope this information will be useful.

On Indesit washing machines

Many users complain about Indesit brand washing machines, saying that they are made “from an axe”, then one thing breaks, then another. We will not discuss the quality of these washing machines now, but we will focus on one common problem, which, by the way, causes the door error code. We are talking about the locking mechanism for the hatch of the Indesit washing machine.

The fact is that the lock mechanism, which is located inside the hatch cover of these cars, is poorly thought out. The axis that holds the spring-loaded hook periodically pops out, causing the hook to no longer secure the hatch cover in the closed state. If something like this happens to you, don’t kick the hatch door out of anger, but do the following.

1. Disconnect the Indesit washing machine from the power supply.
2. Remove water from the washer through a garbage filter.

Most often, the door error pops up before the machine fills with water, but if you are unlucky and the code appears in the middle of the wash, you need to carefully remove water from the tank without flooding everything around.

3. Unscrew the fasteners holding the hatch and remove the hatch.
4. Unscrew several screws holding the hatch halves together.
5. Insert the popped-out axle into the groove as shown in the figure below.
6. Put the hatch back together.

If the hatch mechanism is in order, but the door does not lock, you need to check the UBL of the Indesit washing machine. UBL (hatch locking device) also breaks down quite often, but this is not the only reason why the door error appears. For information on how to find and fix failures of the UBL, electronic module and others, read the article Washing machine door won't close.

On Samsung machines

On Samsung cars, the door error is not the only one that indicates problems with locking the hatch. There are also codes de, Ed, dE1, dE2, all these errors essentially lead to the same thing - to the hatch door. The door, de, Ed, dE1, dE2 error may appear as follows:

• the door does not want to lock at the very beginning of the wash, no matter how hard we press it;
• it is impossible to open the door after the washing process is completed;
• the washing machine first blocks the hatch, but then the blocking disappears, and the Samsung washing machine freezes, issuing the specified code;
• the hatch hook does not fit into the hole in the locking device;
• repeated appearance and disappearance of this code during the washing process, sometimes this happens 5-7 times per washing cycle.

Well, we have listed the situations where such an error appears, now we will figure out in order what to do in this or that situation. Let's start with the most common case, when the hatch is physically closed, there is even a click, but the machine still displays the door error on the display. In this case, it is necessary to check and repair the UBL. You can read about how to do this in the article. Washing machine hatch locking device - how to replace the door lock?

If the hatch, on the contrary, does not want to open at the end of the wash, the problem is again in the UBL.However, be extremely careful; at the end of washing, the UBL of any washing machine leaves the hatch tightly closed for some time after washing - this is normal. If ten minutes after the end of the program the washing machine Samsung will not open the hatch, you can think about repairs.

The door error in a Samsung washing machine can be caused not only by electrical, but also by mechanical reasons. So, if the lock hook, which is located on the hatch cover, simply does not fit into the UBL hole. This means that the hinge on which the hatch is held was deformed. This happens not so rarely, especially if you have small children in the family and they love to ride on the door. The problem can be solved in one single way - by replacing the loop.

Here we allow ourselves to give some advice. The Samsung washing machine has rather “flimsy” standard hinges, but recently they have begun to produce reinforced versions made of a special alloy. Buy one of these and you won't have any more problems like this.

The worst thing is that the door error on a Samsung washing machine disappears and appears. This means that somewhere along the way between the UBL and the control module, contact is lost. You will have to remove the UBL, test its contacts with a multimeter, then test the wiring coming from the UBL. In such a situation, it is better to entrust this work to a master.

The Atlant washing machine has similar problems, so we decided not to devote a separate section of this story to them. Let’s just say that the Atlant washing machine has incomparably worse reviews from specialists regarding the maintainability of individual components, including the UBL and the control module, but this is a topic for a separate article.

On Hotpoint-Ariston washing machines

Regarding the features of the door error in Ariston washing machines, it can be noted that everything we talked about above is also relevant for “home assistants” of this brand. True, as usual, there is one “but”. In Hotpoint-Ariston washing machines, occasionally the door error has nothing to do with the door and the devices that control it. Error door on Aristons may appear due to poor contact of one of the engine brushes. How can I find and fix this contact?

In this case, you need to get to the motor through the bottom of the washing machine. Unscrew the engine mounts, disconnect the chip with wires. Remove the engine and check its brushes, including the wiring that powers the brushes. It is possible that the brushes have worn out during the operation of the washing machine, which means that in order to avoid repeated repairs in the future, they should be replaced. About, how to change washing machine motor brushes, read the article of the same name published on our website.

To summarize, we note that the door error on washing machines of different brands can manifest itself in completely different ways. Most often, it actually indicates problems with the hatch door or UBL, but in some cases the causes of this error turn out to be the most unexpected.

1 reader comment

1. 03/31/2018 at 13:46

   Valery:

   Thank you for the most valuable information “The door error on Aristons may appear due to poor contact of one of the engine brushes.”She really helped me independently revive a 2003 ARISTON AVSD 107 EX! By the way, the first and so far only problem in 15 years of operation!

   Answer