How to connect to an LG washing machine via phone?

Manufacturers of washing machines do not cease to gradually improve their equipment. Recently, for example, it became possible to connect an LG washing machine to a phone in order to perform smart diagnostics of the unit right on the spot, without leaving your home or calling a technician. How to make the connection correctly and whether everything is really so simple, we will find out further.

Connecting the phone and the machine

The function of connecting a washing machine to a mobile phone is called Smart-diagnosis, but not all LG smart phones are equipped with it yet. To find out if you have such a function, check the instructions. If it says that the car is equipped with a wireless communication module, then you can connect to a mobile phone through it. To do this, you need to download the Laundry&DW application in the Play Market or App Store online application stores, depending on whether you are using an Android or an iPhone.

There is another way to find an application to download. On the control panel, find the phone icon labeled TAG ON. If you touch your phone to this sign, you will automatically be offered an app to download. After installation, you will need to enter the model name and code.

Attention! The application is fully translated into Russian, but the diagnostic results will be displayed in English.

To check the quality of the connection, try to provide parallel access to the washing machine and to the mobile phone.

Diagnostic methods

There are two ways to perform remote diagnostics. The first option is to directly connect to the washing machine via your mobile phone using a smart diagnostic app.The second is by calling the call center if it is not possible or fails to launch the application. The service center number is indicated in the warranty card of the LG washing machine.

• We call the operator and inform about the need to carry out diagnostics using the remote system.
• The call center employee will dictate a specific sequence of numbers that will need to be entered on the control panel.
• Place the phone's microphone close to the diagnostic icon on the washer panel. The support service will receive a sound signal and, after analyzing it, will be able to accurately determine the malfunction and its causes.

Important! When talking with the operator, make sure that the washing machine is turned on, unlocked and connected to the power supply. Also, never touch any buttons other than those indicated by the operator, this may blur the diagnostic readings.

For those who want to check using a mobile phone, the algorithm of actions will be as follows:

• connect the SM to the power supply network;
• switch the mobile phone from the mobile network to WI-FI;
• download and install the application. If it already exists, launch it and perform actions dictated by the system.

You will need to start the wash cycle by selecting the program and temperature specified by the application. Within one minute, the application will diagnose all elements of the washing machine and send notifications about detected (or missing) problems and methods for eliminating them to the owner’s mobile phone. The closer you bring the gadget to the washing machine, the more accurate the indicators will be; the best option is to place it next to the power button.

Do not forget that after you have started the washing machine, you cannot change anything or press other buttons. Wait for the diagnostics to complete.It is also worth remembering that smart diagnostics are only available if the washing machine is functioning. If you can’t start the wash, only a technician can determine the reason during a personal inspection.

Reader comments

• Share your opinion - leave a comment